My name is Michael
My background has been in graphic and visual design. I immersed myself into UX design years ago and have loved it ever since. I truly feel that I am making a difference in people’s lives.
As an Experience Designer with over 10 years of experience, I blend strategic thinking with hands-on expertise in human-centered design and research. I have influenced team culture by championing storytelling, prototyping, and design thinking in an enterprise environment. My ability to lead the design process from research to high-fidelity prototypes, paired with usability testing experience, enables me to craft intuitive, efficient interfaces.
Experience Highlights
PNC Bank,Experience Designer
Feb 2021- Oct 2024
Championed user-centered design principles, leading design workshops to improve internal workflows and encouraging the adoption of design thinking methodologies among employees. As a Subject Matter Expert I led prototyping workshops that benefited the enterprise, leading to an adoption of sketching and wireframing in everyday work and deliverables.
2U.com, UX/UI Instructor
Apr 2022- Present
Instructed UX/UI Bootcamp cohorts on design processes, design thinking methodologies, and prototyping, equipping students with the skills to collaborate effectively with designers, developers, and stakeholders. Facilitated discussions on Agile methodologies, user story writing, and accessibility compliance, ensuring students are workforce-ready.
USAA, Senior Experience Designer
Jul 2019- Dec 2020
Directed the design strategy for the security identification badge project, coordinating workshops with subject matter experts and delivering recommendations that enhanced user education and experience. Collaborated with cross-functional teams to design and iterate on authentication flows, using research insights to inform design decisions and ensure alignment with user needs.
Randolph-Brooks Federal Credit Union, Senior UX Designer
Jul 2017 - Jul 2019
Implemented UX policies and processes, standardizing design review practices and enhancing collaboration across departments. Redesigned the online banking experience, leading to a significant reduction in call center inquiries by improving clarity on account activities for members.
Frost Bank, UX Designer
Jan 2015 - Jul 2017
Designed the user experience for the Zelle Send Money online feature, being the first regional bank in the nation at the time to be part of the Zelle network.
Online Banking and Mobile Experiences
Designing a forward-thinking digital experience for 1million credit union members by leveraging design thinking.
Randolph-Brooks Federal Credit Union
The Control Hub
Improved usability for more than12M customers by improving the new Control Hub experience.
PNC Bank
UX and UI Bootcamp Instructor
Preparing students to be workforce ready for UX or UI roles via the 2U and EDX learning platform.
2U.com
Exploration of UX and AI integration
I designed an artifact for teammates to educate them on UX Principles and integration of AI.
Five Planes of User Experience
The Photo of The Day Portal
Designed improved the usability of the way customers would submit and view the popular Frost Photo of the Day.
Frost Bank
Manage Cards
Improved the way 1million members are able to manage their Debit and Credit Cards.
RBFCU
Open Checking Account
Redesigning the Open Checking Account process for a user friendly mobile experience
Frost Bank
USAA Security Badge
Design Thinking of a new security badge for over 75K employees, contractors, vendors, and guests.
USAA
The Next Gen Tutor Mobile Experience
Improved findability and usability for this resource that nursing students use to prepare for NCLEX exam.
The Next Gen Tutor
What does a UI Designer do?
I documented the design process of what a UI designer does when making decisions.
UI Designer